Organizational structure and its impact on the satisfaction of users of the public health system
Keywords:
health management, organizational models, patient satisfaction, quality of health careAbstract
Introduction: The quality of health services determines user satisfaction; however, there are elements of the organizational structure that influence the quality of services. Health management includes adequate structural organization.
Objective: Expose the elements of the organizational structure that influence the satisfaction of users of the public health system
Development: The organizational structure of the health system in the Guano and Penipe cantons, composed of 21 health units, was analyzed. The main elements of the organizational structure and their implication in the quality of services and user satisfaction are identified. The problems of geographical accessibility, lack of resources, supplies and medicines and lack of specialized human talent are pointed out as the elements that negatively affect the quality of health care and the satisfaction of users.
Conclusions: The organizational structure constitutes the starting point to guarantee the quality of the service, user satisfaction depends on this; Its main elements include accessibility of services, quality of care, availability of medical appointments, waiting time, availability of medications and supplies, and feedback system.
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